Secure. Human-Centred. AI Enabled.

We are a Case Management & Orchestration SME.Our mission is to modernise government by making processes smarter and helping people focus on what matters most.

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What is Process Orchestration?

It’s the practice of coordinating people, systems, and automated tasks into reliable, measurable digital flows — enabling smarter Case Management, Task Management and Service Orchestration. With the addition of Agent-Based (Agentic) AI, orchestration becomes proactive: autonomously analysing and acting within guardrails and not just executing predefined steps.

Try A Scenario:
Core

Process Orchestration

Foundation
Automation loop
  1. Collect
  2. Decide
  3. Act
  4. Measure

Design the flows, automate handoffs, govern every step. We use open standards like BPMN and DMN to define rules and workflows.

  • Less swivel-chair work
  • Clear SLAs, audit & KPIs
  • Reusable building blocks
In Your Chosen Scenario
Capture Applications (collect), Validate With DMN (decide), Route To Officers & Services (act), Track Slas & Outcomes (measure).
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The Problem

Process Orchestration is key to addressing many problems commonly seen across the public sector.

Poor Compliance & Weak Audit Trails

Records are managed across multiple systems and there is much off system working (e.g. Microsoft Excel trackers, email updates) making auditing work challenging.

Point Solutions & COTS Misuse

Emerging agentic AI tools and COTS products are often isolated, poorly integrated, or misapplied — resulting in weak outcomes, poor usability, and high licence costs

Poor Visibility & High Cognitive Load

Lack of real-time visibility and coordination across departments leads to poor decision-making, delays, increased risk, and poor citizen experiences and outcomes.

Repetitive Manual Work

People spend significant time on repetitive administrative tasks, a lack of Process Orchestration leads to manual logging, routing, and updating of siloed systems.

Our Services

We provide advisory and implementation services that embed best-in-class technologies into Secure, Human-Centred, Ai-Enabled solutions, orchestrated and governed to deliver measurable impact.

We partner to navigate a complex technology market and design case management, data management/enrichment, and enterprise solutions that actually meet business need.

Core Disciplines

  • User Research
  • Service Design
  • Business Analysis
  • Solution Architecture
  • Data Architecture
  • Product Management
  • Business Change

Popular Service Offerings

  • User Discovery: Workshops, interviews and in-context research to uncover user needs, prioritise problems and shape actionable solutions.
  • Case Management System Design: End-to-end architectures that orchestrate the different components of managing a case. These can combine multiple AI agent and human decision making steps to create a governed and auditable systems that focus on improving business outcomes.
  • Workflow Optimisation: Mapping and measuring workflows to identify bottlenecks, pain points and automation opportunities; designing target-state processes for delivery.
  • Vendor Selection: Vendor-agnostic assessments to identify products that fit your needs, with clear evidence to support sound investment decisions.
  • Product Strategy: Defining what to build and when: outcome-based roadmaps, product rationalisation and prioritisation.
  • Service Blueprint: Single view of how a service really works: user steps, front-stage interactions, backstage processes, roles, rules, data, and systems. We understand the existing service and develop a target state.

We partner to create end-to-end digital services that integrate best-in-class orchestration technology and provide 'consumer-grade' user experience.

Core Disciplines

  • Design Ethnography
  • Agile Delivery
  • Secure Engineering
  • Cloud Engineering
  • SRE
  • Automation Testing
  • Camunda Expertise

Product Delivery & Runops

  • GDS Aligned: Our tailored GDS delivery approach, reduces risk and improves outcomes through all phases - Discovery, Alpha, Beta, and Live.
  • User-Centred Design: All our solutions are research led, people are part of the process, this supports product adoption and ensures the right solutions are delivered.
  • Secure-by-Design Security is embedded at all stages of the delivery lifecycle, we have automated security tooling in our pipelines and follow CIS/NIST/NCSC security baselines.
  • Automation First: We aim to automate everything, we use a fully automated delivery lifecycle throughout.
  • Ongoing Feature Development:Products that never grow old, proactive ongoing feature development.

Camunda Services

  • Migration: Experienced Camunda engineers to manage your Camunda 7 to Camunda 8 Enterprise migration.
  • Agentic AI: Processes designed to be extensible and allow for agent-based (agentic) AI integration now and in the future.
  • Architecture: Technical review of, and recommendations for existing Camunda implementations, e.g. Camunda 7 embedded engines.
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We bring deep expertise in Process Orchestration and its application in Case Management, Task Management, AI, and Service Orchestration.

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